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Delivery Information

Delivery Schedule

We often dispatch straightforward orders placed online by 2pm UK time same day subject to stock availability. Many of our products are made up to order such as kits, panels etc so best to allow a 3-5 days for dispatch. Orders containing special order / out of Stock items may take longer to dispatch and may hold up your entire order although we may split your order at our discretion. Out of Stock / Special Order Items generally have some indication as to the expected lead time which is updated daily (excluding weekends). As we are an internet based company, we do not to take telephone orders, sorry.

No responsibility can be accepted for failure to meet a delivery date. There may be periods when the shop is closed to orders for example during holiday periods, these periods will be advertised on the shop in advance.

Back Orders

Currently we are unable to display the physical stock level of items on the website. If we have insufficient stocks of an item to meet your order, we generally dispatch what we have with any balance placed on back order. If new stocks are due within a day or two, we may delay dispatch to allow your order to be sent complete. Out of stock items are automatically put on back order but you can cancel a back order at any time for a full refund of the outstanding items.

We do not charge any extra carriage for sending out back orders but the carriage method is at Soundtronics discretion.